Shipping policy
Shipping Damage and Reshipment Clause:
In the unfortunate event that your order arrives with shipping-related damages, I am committed to ensuring your satisfaction. To initiate the resolution process, please follow these steps:
- Inspect Your Shipment: Upon receiving your order, carefully inspect all items for any visible damage or discrepancies. Please take pictures of the damaged prints and their packaging.
- Contact Me Immediately: In the event of shipping damage, please contact me within 7 days of receiving your order. You can also reach me by email at contact@shubhimohta.com.
- Include Pictures: When contacting me, attach the pictures of the damaged prints and packaging to your email. This visual evidence will help me process your request more efficiently.
- Provide Order Details: Include your order number, name, and a brief description of the damage in your email.
- Resolution Process: Once I receive your email and review the provided information, I will assess the damage and determine the appropriate course of action. Depending on the circumstances, I may offer a reshipment of the damaged items or another suitable resolution.
Please note that any damage claims made after the specified time frame may not be eligible for a reshipment or other forms of compensation. Additionally, it is essential that you retain the original packaging until the claim process is complete, as it may be required for inspection or return purposes.
By ordering from me, you agree to abide by the terms outlined in this Shipping Damage and Reshipment Clause.